Crown Recovery Journey
The Crown Recovery Journey is designed for guests experiencing severe tangles, matting, compression, or hair that needs restorative detangling support. This service is rooted in patience, comfort, and realistic care planning so we can preserve as much hair as possible while supporting the health of your scalp and strands.
Because every recovery journey is different, Crown Recovery services should begin with an in-person consultation so we can assess your hair, discuss your goals, and recommend the best service plan for your needs. If you are sure this is the service you need book your session below.
Book Consultation
Book Recovery Sessopn
Is Dematting Right for You
This service may be a good fit if:
- You are experiencing severe tangles, matting, or compressed hair.
- You have been unable to safely detangle your hair at home.
- You want a calm, non-judgmental space to begin again.
- Your hair needs extra time, patience, and gentle care.
- You want to preserve as much hair as possible.
- You are experiencing matting due to stress, illness, grief, depression, life changes, protective styles, or long periods without maintenance.
- You understand that Crown Recovery is a time-based service and may require multiple sessions.
Services
How the Crown Recovery Journey Works
1
Book Your Consultation or Recovery Session.
If your hair is severely matted or you are unsure where to begin, start with a consultation. If you already know you need a focused detangling appointment, you may book a Crown Recovery 5-Hour Session.
2
Receive Your Service Recommendation.
We will recommend the best option based on the condition, density, length, severity, and complexity of your hair.
5
Continue With Aftercare
If your recovery service is completed before all full package blocks are used, any remaining unused full service blocks may be applied toward approved recovery aftercare within 30 days.
3
Purchase Your Package, If Needed
Larger Crown Recovery Packages are paid before package sessions are booked. Affirm financing may be available by request after your consultation.
4
Schedule Your Service Blocks
Crown Recovery sessions are booked in 5-hour and 8-hour blocks. Package service blocks are reserved for approved package clients only.
Crown Recovery Packages
Important Package Notes:
Crown Recovery services and packages are based on scheduled service time or scheduled service blocks, not a guaranteed completed result.
Completion time may vary based on:
Matting severity, Density, Length, Hair condition, Scalp sensitivity, Product buildup, Shedding, Breakage, Compression, Overall hair and scalp health
If your Crown Recovery service is completed before all package blocks are used, any remaining unused full service blocks may be applied toward approved recovery aftercare within 30 days.
Partial time remaining within a used block does not roll over, transfer, or convert to credit.
For example, if a 5-hour block is scheduled and your recovery service is completed in 4 hours, the remaining 1 hour from that block does not carry over. However, if another full unused 5-hour block remains in your package, that full block may be used for approved aftercare.
Unused time cannot be refunded, transferred, rolled over indefinitely, converted to cash value, or applied toward retail, unrelated services, memberships, or vault packages.
In some cases, not all hair can be safely saved. We will always prioritize honesty, gentleness, scalp comfort, and the overall health of your hair.
Approved Post-Release Care
If you have unused full-service blocks after your Crown Recovery service is complete, they may be used toward approved recovery aftercare within 30 days.
Approved post-release care may include: Cleansing, Conditioning, Gentle detangling, Maintenance trim, Simple styling, Product guidance, Healthy hair care planning
Your stylist will recommend the best aftercare option based on the condition of your hair once the release is complete.
Payment Options
Crown Recovery packages must be paid before package sessions are booked.
Clients may pay in full or request an Affirm financing link after their consultation. If you are interested in using Affirm, please let us know during your consultation so we can send the appropriate payment link if your package is approved.
Affirm approval is handled through Affirm and is not guaranteed by Serenity Locs & Curls.
Ready to Begin?
Your Crown Recovery Journey starts with care, patience, and a realistic plan. During your consultation or appointment, we will assess your hair, talk through your goals, and help you understand the best next step.
Not sure if this is the right service? Visit our Loc Release page if you are ready to take down your locs and return to loose natural hair.
Book Your Consultation
Book your Crown Recovery De-matting Session