Ready for your Serenity Knock Out?
It's always better when you know what to expect.
Going to a new salon may be intimidating & trusting a new stylist can be hard. Even though we are not inside a traditional salon environment, we have created a studio to be a relaxing, judgment free experience customized just for you. Here’s some additional information to help make your first visit as seamless and comfortable as possible.
Communication
Email & Text Notifications
You’ll receive a text and email confirmation 3 days before your appointment and a text and email reminder 24 hours before your visit.
Have a Question
Send us a text.
Manage Your Appointments
Need to view your upcoming appointments or make an eligible change?
Use the Login option on the Serenity website to access your Vagaro client account.
On desktop, you’ll find Login at the top-right of the page.
On mobile, open the site menu and tap Login.
From there, you can view and manage your appointments, memberships, passes, and account information.
Location
We are located Downtown LA at 877 Francisco St. Inside of Salons By JC.
Park in the Metropolis parking structure, don't worry we validate $6 for 5 hours. Members parking is free.
Watch the video below for detailed instructions on parking and getting to our studio.
If the door is locked
If your appointment is any time Sunday or Monday the door will be locked. If your appointment is any day before 9:30am or after 6pm the door will be locked.
Please send a text message (877) 755-4252 to let us know you have arrived. Your stylist will buzz you in.
Day of Appointment
If you have twist or braids please have them taken down before your appointment. Don't worry about shampooing your hair, that's what we are here for.
Your first session will be the longest if you are getting a H.A.S.A and style in the same day, so please be prepared.
As your appointment concludes, we’ll create a maintenance plan and home care routine together, so you feel great about your hair until your next visit. Every new client gets a customized routine to help them achieve their Healthy Hair Goals. Our curl clients typically visit bi-weekly or monthly. Loc clients receive a re-tie or re-twist every 2-3 months , with a loc wash session in the months between.
Before you leave, you'll be offered to join the Healthy Hair Membership or become a Package Holder for the convenience of your future visits. Your journey toward your dream hair is ongoing, and we’re here every step of the way.
Amenities
Expect to be pampered with complimentary drinks, snacks, and seasonal amenities of your choice. Whether you prefer coffee, tea, mimosas, or another beverage, we’ve got you covered. Your session is customized to fit your vibe—whether that’s listening to your favorite music, watching shows, or enjoying a peaceful, silent session. You’ll leave feeling listened to, excited, and taken care of. #serenityknockout
Payment Methods
All major credit cards, Apple pay, Google Pay, and cash
No Venmo or Cash app payments allowed
Policies
Booking & Cancellation Policy
Your appointment time is reserved especially for you. A non-refundable booking retainer is required for most appointments and is applied toward your service total.
Need to make a change? You can reschedule or cancel your appointment online through your client account. Please give us at least 48 hours’ notice. When you reschedule within that window, your retainer moves with your appointment.
Cancellations, late reschedules, and no-shows will result in the forfeiture of your retainer or applicable membership, pass, or package credit.
Guests arriving 15 minutes or more late may have their service adjusted or canceled if there isn’t enough time to safely complete the scheduled service.
Read Full Policy
